Redbank Energy and its subsidiaries respects and protects the privacy of its investors, customers, service providers and business partners and is bound by, and complies with, the National Privacy Principles contained in the Privacy Act 1988 and any similar state legislation applicable to Redbank Energy’s operations. This policy describes how Redbank Energy manages its personal information in accordance with that legislation.
In this policy, “personal information” and any other defined terms have the same meaning as under the National Privacy Principles and the Privacy Act 1988.
2. The types of personal information that Redbank Energy holds
To enable Redbank Energy to operate and provide an efficient and proper service to its investors, customers, service providers and business partners, Redbank Energy (and its related entities and contractors) collect certain information either directly from them or their agents. This information may include:
– contact information;
– Tax File Number, exemption reason or country of residence;
– employment details;
– bank account details;
– details relevant to the services you may receive from Redbank Energy
3. The purposes for which Redbank Energy holds personal information
Redbank Energy uses the personal information it collects for its normal and authorised business purposes and operations i.e.:
– facilitating responses to investor and customer inquiries or complaints
– provision of services
– sending newsletters and information to investors and customers
– processing payments and receipts with investors, customers, service providers and business partners
– reporting to government authorities and regulatory compliance
Redbank Energy will not sell or give to other persons or organisations lists containing the personal information of its customers.
Redbank Energy will not otherwise disclose customers’ personal information except on a confidential basis to contractors or agents it uses in the ordinary operation of its business, such as is set out below in paragraph 4.
A customer may at any time opt out of receiving any communications from Redbank Energy (other than as required for the operation of Redbank Energy’s business, e.g. regarding payment of a customer’s account).
4. Contracting out services involving disclosure of personal information
Redbank Energy contracts out certain services to facilitate its operations. However, where contractors in the course of their duties collect or obtain information about customers, they are required to keep such information confidential and disclose such information only to Redbank Energy or its authorised agents for the purposes described above.
In accordance with Australian tax laws, we may be required to provide certain advice to the Australian Tax Office, including dividend information.
Section 173 of the Corporations Act 2001 requires Redbank Energy to grant access on request to the share register. The share register sets out all shareholders’ names, addresses and share holdings. We may provide information from the share register to meet specific requests such as identifying the top 100 shareholders. Shareholder information is not knowingly disclosed for purposes other than those which we consider to be in the interests of the shareholder or which is required to be disclosed in order to comply with the law.
Redbank Energy may disclose your personal information to your stockbroker, accountant, a family member or other person who you have authorised to be contacted on your behalf. In those circumstances, you will be required to identify that party as your authorised agent.
6. How Redbank Energy handles requests for access to personal information
A customer may request access to details of the personal information that Redbank Energy holds about them at any time during business hours by contacting:
Redbank Energy’s Privacy Officer
c/- Company Secretary
Level 11, 20 Bridge Street
SYDNEY NSW 2000
Telephone: 02 9372 2600
Facsimile: 02 9372 2610
Redbank Energy will respond to any such request for access as soon as reasonably possible, and in any event will acknowledge receipt within 14 days of receiving the request. Wherever possible, Redbank Energy will provide a photocopy of the customer’s personal information details within 14 days of the request. Redbank Energy may, if necessary, require the customer to set out the request in writing.
If a customer believes that personal information Redbank Energy holds is incorrect, incomplete or inaccurate, the customer may request amendment of it. Redbank Energy will consider if the information requires amendment. If Redbank Energy does not agree that there are grounds for amendment, then Redbank Energy will add a note to the personal information stating that the customer disagrees with it.
7. Questions and Complaints
Any questions about this policy or any complaints about Redbank Energy’s treatment of a customer’s privacy should be made in writing to Redbank Energy’s Privacy Officer (by mail, fax or delivery in person) at the contact details provided above.
Redbank Energy will respond to any such question or complaint as soon as reasonably possible, and in any event will acknowledge receipt within 14 days of receiving the question or complaint.
Redbank Energy will use all reasonable endeavours to investigate any complaints and take such action as is necessary to resolve them, having regard to the requirements of the National Privacy Principles.
8. What, if any, “sensitive information” Redbank Energy collects or holds
Redbank Energy does not collect or, except in the case referred to below, hold sensitive information about customers.
“Sensitive information” is information about e.g. a person’s health, race, religion or criminal record.
Redbank Energy does not collect sensitive information in the form of medical information from customers, but in certain cases customers may request Redbank to record and hold such information.
9. How Redbank Energy generally collects personal information
Redbank Energy generally collects personal information directly from its customers through:
– customers’ inquiries
– Redbank Energy’s internet website
– correspondence and messages from customers
– customers’ replies to offers and competitions in publications
When an individual browses Redbank Energy’s website, they do so anonymously. Personal information (such as the individual’s name, address, telephone number or e-mail address) is not collected as they browse. Redbank Energy does not use “cookies” to collect statistical information on website usage.
10. How Redbank Energy stores and secures personal information
Redbank Energy stores and takes reasonable steps to secure personal information on its computerised systems and in correspondence files, which are regularly archived.
Database tapes are stored in secure storage and backed up on a daily basis and kept for 7 years. Servers are also backed up on a daily basis and tapes are then kept for at least 7 years.
This policy represents Redbank Energy’s policy as at April 2011. Redbank Energy may change this policy from time to time. Although Redbank Energy intends to observe this policy at all times, it is not legally binding on Redbank Energy in any way. From time to time, Redbank Energy may regard it as necessary or desirable to act outside the policy. Redbank Energy may do so, subject only to any statutory rights a customer may have under the Privacy Act 1988 or other applicable legislation.